Knowledge base | Cook Smarts

I received an email asking for new payment info. Why is that happening?

We'll send out this email when we're unable to bill the card you have on file. It's likely that you recently closed that card account or you have a new zip code or expiration date associated with the card. If you want to continue with our service, just go to your Account page and enter a valid payment source. If you don't want to continue with the service, there's no need to do anything. We'll just convert you back to a free account.